Effective Date: 01/01/2024

1. Returns Policy Overview

At Substance Beverage Bar, we strive to provide the highest quality beverages and customer satisfaction.
Please review our Returns Policy to understand our guidelines and procedures regarding product returns.

2. Return Eligibility

We do not offer returns for any beverage product that has left the premises or once it is out of CCTV sight.
Once a beverage leaves our premises, it is considered final sale, and no returns or refunds will be accepted.

3. Damaged or Defective Products

In the rare event that you receive a damaged or defective beverage product, please contact our staff immediately upon discovery.
We will work with you to resolve the issue and may offer a replacement or refund at our discretion.

4. Reporting Damaged or Defective Products

To report a damaged or defective product, please follow these steps:

• Contact our staff immediately upon discovering the issue.
• Provide details, including your order number, description of the issue, and supporting photographs if possible.

5. Exceptions

Exceptions to our Returns Policy may be made in the case of extenuating circumstances, and decisions will be made at the discretion of Substance Beverage Bar.

6. Contact Information

If you have any questions or concerns about our Returns Policy, please contact us at [email protected]

Thank you for choosing Substance Beverage Bar.
We appreciate your understanding and cooperation.